Ecommerce Enthusiast

Ecommerce CX/CS Strategies to
Unlock Growth

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Improving Customer Experience for Shopify Stores to Grow Sales
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Customer Success Playbooks for SaaS to Reduce Churn & Grow Revenue
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Fractional Leadership to Implement CX/CS Growth Strategies
View Our Packages

Are You a Shopify Store Owner or Leader?

Stores Can Struggle to Grow Because They:

Have No Real Plan for Growth

Prioritize the Wrong Projects

Spend on Marketing without Conversion

Don't Fully Leverage Shopify

Lack Clarity, Resources, or Team to Act

Are Buried in Operational Problems

Ecommerce strategy can feel like a mystery wrapped in a riddle. Let's untangle it.

Book a Free Consult
Free ConsultationNo Long Term ContractsScale Services Up Or Down as NeededFree ConsultationNo Long Term ContractsScale Services Up Or Down as NeededFree ConsultationNo Long Term ContractsScale Services Up Or Down as NeededFree ConsultationNo Long Term ContractsScale Services Up Or Down as NeededFree ConsultationNo Long Term ContractsScale Services Up Or Down as NeededFree ConsultationNo Long Term ContractsScale Services Up Or Down as NeededFree ConsultationNo Long Term ContractsScale Services Up Or Down as NeededFree ConsultationNo Long Term ContractsScale Services Up Or Down as NeededFree ConsultationNo Long Term ContractsScale Services Up Or Down as NeededFree ConsultationNo Long Term ContractsScale Services Up Or Down as Needed

Work Directly with Andrew & Team

Andrew Lynch
Founder

Former Shopify Key Accounts Merchant Success Manager, overseeing a $1B GMV portfolio of top stores.

Worked with 50+ Shopify brands from startups to $100M+ enterprises - across most major product categories.

10 years as a Shopify merchant, operating and growing a store.

15+ years of leadership in customer & client success.

Pick Your Path

PRIORITIZE REVENUE•REDUCE COSTS•SOLVE PROBLEMS

Customer Experience (CX) Consulting

Custom Pricing (based on client needs)

Best for Shopify stores. Services may include:

  • Discovery call
  • Shopify store review
  • 25+ page customer experience audit
  • Key section redesign with design files
  • CRO (conversion rate optimization), AOV (average order value) & RCR (returning customer rate) strategies
  • Shopify ecosystem tech stack review & optimization
  • Custom Store Success Plan with specific growth strategies
  • Follow up calls, emails and Q&A
  • Resources to align your team
Learn More

Customer Success (CS) Consulting

Custom Pricing (based on client needs)

Best for ecommerce SaaS or B2B recurring revenue businesses.

  • Discovery call
  • Customer Success playbooks to align your team
  • Churn mitigation strategies
  • Revenue growth strategies
  • Cross-sell/upsell frameworks
  • Internal knowledge base structure
  • Advocacy & voice of customer
  • CS tools, systems and software
  • CS program setup, training and org strategies
Learn More

Fractional CX/CS Leadership

Custom Pricing (monthly recurring)

Best for longer term projects and growing businesses that don't need a full time role.

  • Help implementing CX/CS strategies
  • Optimization & problem solving
  • Job descriptions & staff training
  • Project management
  • Strategy & cross-collaboration
  • SOP's, RFP's and scoping
  • Regular calls, emails & Slack
  • Attend company meetings
  • Trusted network of collaborators & resources
Learn More
Need something more custom?

Need something more custom?

Book a Free Consult
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Don't Go Alone

There are numerous projects you could pursue, but how do you know which ones and what results to expect?

You need someone focused on understanding your business and target customers first. Someone who is able to ask the right questions, solve difficult problems, and impact revenue and costs. You want someone who understands what makes customers buy.

That’s where Duck River Digital comes in. Learn more in a free consultation with Andrew.

Book a Free Consult