Grow Revenue Reduce Churn

Fractional Customer Success
for SaaS Startups

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Empathy
Making the Customer Feel Heard
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Advocacy
Voice of the Customer & Platform
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Curiosity
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Are You a Startup That Takes Revenue & Churn Seriously?

SaaS Startups Struggle with CS Because They:

Have Fragmented Customer Data

Experience Churn without a Mitigation Plan

Confuse Customer Support with CS

Lack Deep Understanding of Customer Opportunities

Lack Clarity or Team to Act

Customer Success strategy can feel like a mystery wrapped in a riddle. Let's untangle it.

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Free ConsultationNo Long Term ContractsScale Services Up Or Down as NeededFree ConsultationNo Long Term ContractsScale Services Up Or Down as NeededFree ConsultationNo Long Term ContractsScale Services Up Or Down as NeededFree ConsultationNo Long Term ContractsScale Services Up Or Down as NeededFree ConsultationNo Long Term ContractsScale Services Up Or Down as NeededFree ConsultationNo Long Term ContractsScale Services Up Or Down as NeededFree ConsultationNo Long Term ContractsScale Services Up Or Down as NeededFree ConsultationNo Long Term ContractsScale Services Up Or Down as NeededFree ConsultationNo Long Term ContractsScale Services Up Or Down as NeededFree ConsultationNo Long Term ContractsScale Services Up Or Down as Needed

Work Directly with Andrew & Team

Andrew Lynch
Founder

Former Shopify Key Accounts Merchant Success Manager, overseeing a $1B GMV portfolio of top stores.

Worked with 50+ Shopify brands from startups to $100M+ enterprises - across most major product categories.

10 years as a Shopify merchant, operating and growing a store.

15+ years of leadership in customer & client success.

Pick Your Path

PRIORITIZE REVENUE•REDUCE CHURN•SCALE FOR GROWTH

Customer Data Clarity

Custom Pricing (based on client needs)

Best for getting a handle on your customer data so you can make good decisions.

  • Data & tech audit
  • Customer journey mapping
  • CS playbook
  • And more
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Fractional Customer Success Team

Custom Pricing (based on client needs)

Best for SaaS startups that need CS but aren't ready for a full-time hire.

  • CS playbook
  • Embedded CS professional to meet with customers and build relationships
  • Create CS systems to scale
  • And more
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Fractional CS Leadership

Custom Pricing (monthly recurring)

Best for companies wanting experienced guidance or to retrain existing staff.

  • CS strategy implementation
  • CS training workshops
  • Job descriptions & SOP's
  • And more
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Need something more custom?

Need something more custom?

Book a Free Consult
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Don't Go Alone

If you're a growing SaaS company, you can't afford to ignore Customer Success. It's not the same as Customer Support. You need a solid CS approach to avoid churn and grow.

And if it's too soon for a full-time team, not to worry.

That’s where Duck River Digital comes in. Learn more in a free consultation with Andrew.

Book a Free Consult