Building CS Operations that Work

An Entrepreneurial Approach to
Customer Success

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For SaaS
Let’s unlock your Customer Success program.
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For Agencies
Client Success strategies tailored to your agency.
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For B2B
Your accounts, your solution - optimized.
View Our Packages

Does your customer success approach feel fragmented?

Companies Struggle with CS Because:

They aren’t aligned on what CS is or confuse it with support.

They measure nothing or everything, and still don’t see ROI.

They fail to leverage the human factor and overautomate.

They don’t tier CS for low ticket vs. strategic customers.

This causes churn and NRR challenges incompatible with growth. We fix that.

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Free ConsultationNo Long Term ContractsScale Services Up Or Down as NeededFree ConsultationNo Long Term ContractsScale Services Up Or Down as NeededFree ConsultationNo Long Term ContractsScale Services Up Or Down as NeededFree ConsultationNo Long Term ContractsScale Services Up Or Down as NeededFree ConsultationNo Long Term ContractsScale Services Up Or Down as NeededFree ConsultationNo Long Term ContractsScale Services Up Or Down as NeededFree ConsultationNo Long Term ContractsScale Services Up Or Down as NeededFree ConsultationNo Long Term ContractsScale Services Up Or Down as NeededFree ConsultationNo Long Term ContractsScale Services Up Or Down as NeededFree ConsultationNo Long Term ContractsScale Services Up Or Down as Needed

Leverage Our Unique CS and Account Management Experience

Andrew Lynch
Founder

Former Merchant Success Manager at Shopify, achieving 0 churn overseeing a $1 Billion GMV portfolio of Key Accounts.

Served as VP of Account Management for a marketing agency, scaling from 0-70+ accounts nationwide in one year.

Served as Head of Customer/Client Success, building programs from the ground up.

Founder, entrepreneur, and former attorney who brings a unique perspective to CS.

Pick Your Path

FOR COMPANIES•FOR CS PROFESSIONALS

CS Advising & Program Build

From $500-$10,000+

Whether you need some guidance, or an entire CS program built, we can help.

  • Coaching: Need some direction or have a specific problem you’re trying to solve?
  • Playbooks: Does your CS program lack effective structure built for your business?
  • CS Program Build: Launching a new CS program from scratch or expanding?
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Training Workshops

From $5,000

We have engaging training workshops to help your team develop new skills.

  • Upskill: Do you have existing talent that could serve in CS with training?
  • Misalignment: If your CS team is struggling, let’s align them around a new playbook.
  • Unlock New Skills: Contract Negotiation, Conflict Resolution & Sales.
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CS Recruiting

Custom Pricing

We can help you find the right talent to build or grow your CS program with strategic recruiting.

  • Kickoff: First hire recruiting to get the player/coach you’ll need.
  • Build: New CS program staffing to fill essential roles.
  • Scale: Multi-layered & leadership recruiting.
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Need something more custom?

Need something more custom?

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Don't Go Alone

Trying to fix, build or scale a CS program without context can feel overwhelming. Let's do it together. 

Learn more in a free consultation with Andrew.

Book a Free Consult