About Us

SaaS Startup Customer Success Programs

We help growing SaaS companies build customer success programs that work. We typically work with early stage companies (Seed & Series A) that don’t yet have customer success teams. 

Companies at this stage have a growing customer base, even enterprise customers, but may be starting to experience churn or struggle with renewals. Lot’s of fragmented data.

It’s a critical juncture. 

They need leadership and someone to actually do the work. They don’t want growth to unravel, but they’re not quite ready for a full-time customer success team. 

By providing embedded customer success professionals on a contract basis, we can streamline customer data, mitigate churn, foster relationships that lead to renewals, and build CS systems and playbooks to scale. 

Our team does a deep dive to fully understand your product and acquire the necessary context. We meet regularly with your customers to build those deep relationships needed for long term success.

If you’re interested in increasing net revenue and reducing churn, this program is for you.

Empathy, advocacy, and curiosity are at the heart of what we do. I bring 20 years of experience managing clients and customers, often under very difficult circumstances. I’ve held numerous roles, including CEO, VP, Director, Manager, and am also a former attorney. 

While at Shopify, I managed a $1 Billion GMV portfolio of their Key Accounts. These were some of the largest, most successful merchants on the platform. During my tenure, I achieved 0 churn in the portfolio, while maintaining consistent growth. 

If you’re a SaaS company that wants to talk about customer success, please contact us for a free consultation.